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Castle Hill Insolvency Privacy Policy


Your privacy & personal information is extremely important to us. This Privacy Policy explains how we collect, share, use and protect your personal information when you interact with us



Listed below are the types of personal information Castle Hill Insolvency may collect from you:

o Personal Details (e.g. name, date of birth)
o Contact Details
o Address Details
o Photographic Identification
o Financial Information (e.g. Bank Statements, Credit Reports)
o Our phone system automatically records all calls for training and monitoring purposes.
o Previous Employment Information

The data we may process


The personal data insolvency practitioners may process in most cases will be basic details that may identify an individual and will typically be sufficient to allow us to carry out our work as insolvency practitioners, for example, dealing with the claims of individuals who are owed monies by the companies/individuals over whom we have been appointed.

However, insolvency practitioners may be appointed over entities that process personal data that is considered more sensitive, for example, health records and this sensitive data will usually have been created before our appointment. Although we will take appropriate steps to safeguard sensitive data (or to destroy it where it is appropriate to do so), subject to limited exceptions, for example, where we identify previous conduct and/or action that requires further investigation, we will not be processing sensitive data.

Individuals have the right to request that incorrect or incomplete data is corrected and in certain circumstances, you may request that we erase any personal data on you which may be held or processed as part of our work as insolvency practitioners.


Ongoing Competency & Compliance


Castle Hill Insolvency will require your personal information to carry out and maintain compliance in line with our legal & regulatory obligations.

Legal or Regulatory Obligation


Castle Hill Insolvency is required by law or regulatory bodies to process your personal information, for example, to adhere to anti-money laundering or our regulatory obligations.

How long will we hold it?


Personal data will be retained for as long as any legislative or regulatory requirement requires us to hold it. Typically, this may be up to 6 years after which it will be destroyed.



If you make a complaint to us, Castle Hill Insolvency will be required to use your personal information to investigate the complaint and deal with your enquiry. Castle Hill Insolvency has a legal and regulatory obligation to deal with your complaint appropriately.

If you have any complaints about how we handle your personal data, please contact Steve Henson so we can resolve the issue, where possible. You also have the right to lodge a complaint about any use of your information with the Information Commissioners Office (ICO), the UK data protection regulator.



We may share personal data with third parties where we are under a legal or regulatory duty to do so, or it is necessary for the purposes of undertaking our work as insolvency practitioners. We may also share personal data to lawfully assist the police or other law enforcement agencies with the prevention and detection of crime, where disclosure is necessary to protect the safety or security of any persons and/or otherwise as permitted by the law.

Castle Hill Insolvency may also share your personal information with the following organisations or companies:

• IT Service Providers who provide IT platforms or other IT services
• Communication providers (e.g. telecommunications providers)
• Third parties listed below but not limited to:
o Institute of Chartered Accountants in England and Wales (ICAEW).

Castle Hill Insolvency may also share your personal information where Castle Hill Insolvency has your consent to do so or where Castle Hill Insolvency is required to do so under a legal or regulatory obligation or court order, such as the police, local authorities, or the courts.

The Company is committed to responsibly collecting, handling, using, and protecting customer data in accordance with the General Data Protection Regulation 2018.



Castle Hill Insolvency may on occasion be required to share the personal information.
Castle Hill Insolvency has collected from you with law enforcement agencies and fraud prevention agencies who will use it to prevent fraud, money-laundering, and terrorist financing and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment.



To help us keep you informed about the products and progress of your application, Castle Hill Insolvency may contact you by letter, telephone, email, text message, or online messaging platforms as agreed.



At present Castle Hill Insolvency have no reason to share your information outside of the European Economic Area (EEA) but please be assured if Castle Hill Insolvency did, Castle Hill Insolvency would only share your personal information outside EEA, where Castle Hill Insolvency has your consent.

If Castle Hill Insolvency does share your information outside of the EEA, Castle Hill Insolvency will make sure that it is protected in the same way as if it was being used in the EEA.



The protection and security of your personal information are of utmost importance to Castle Hill Insolvency, Castle Hill Insolvency will take as many precautions as possible to protect your data some of the steps Castle Hill Insolvency take but not limited to are listed below:

• company security policies and standards
• staff security awareness & training
• role-based access controls to prevent unauthorised access to the information
• encryption and anonymisation technology
• anti-malware & anti-virus technologies
• security monitoring
• secure archiving and deletion
• compliance with industry regulation and legislation



You have the right to receive the information contained in this document about how your personal data may be processed by us.

You also have the right to know that we may be processing your personal data and, in most circumstances, to have information about the personal data of yours that we hold, and you can ask for certain other details such as what purpose we may process your data for and how long we will hold it.

Access to your personal information


If you wish to access personal information that Castle Hill Insolvency may hold about you, you are able to do this. This is called a “Data Subject Access Request”. You can request this information by contacting us using the details below.

For your protection, Castle Hill Insolvency may ask for proof of identity before providing the information you have requested.

If your personal information is incorrect


If the personal information Castle Hill Insolvency holds about you is incorrect you have the right to request that Castle Hill Insolvency correct this.

Right to suspend, limit or stop the processing of your data


You may wish that your personal information is deleted or that Castle Hill Insolvency stop processing the information, you may also wish for us to suspend the processing of data Castle Hill Insolvency have about you. There may be occasions where Castle Hill Insolvency is unable to delete the data due to our legal or regulatory obligations. Castle Hill Insolvency will however discuss this with you if you request for your information to be deleted.

Data Portability


In some instances, you may be able to request for your information to be provided to you or to another company in a format that can be processed electronically by you or the other company. If you wish to request this, you’ll need to contact us.

Data Protection Officer
Castle Hill Insolvency Ltd
1 Battle Road
Newton Abbot
TQ12 6RY
Email: [email protected]

If you are not happy with how Castle Hill Insolvency process your personal information you should contact us in the first instance. If you’re not happy with how Castle Hill Insolvency has dealt with your complaint you have the right to lodge a complaint with the Information Commissioner’s Office. You can find their details on their website at https://ico.org.uk/


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